Alexana has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the website:
We collect anonymous information from visits to our site to help us understand the usage patterns of our site, and to provide better customer service. Information collected in this manner is provided automatically by your system and the systems that you use to connect to our site. For example, we keep track of what time people enter our site, how long they stay on the site, and what sections they visit on the site. This information is kept in aggregate, anonymous format. We use this information to better tailor our site for our visitors and their usage patterns, as well as to gauge performance and other measures of the site, again in anonymous and aggregate format.
Cookies are sometimes used to further track usage patterns of the site by users in aggregate and anonymous format. Cookies left on your system by our site are sometimes used for the purpose of allowing users the convenience of not having to re-enter usernames and passwords on our site, however, no username or password information is kept on your local machine. Only a unique identifier is kept on your system that will allow you to access the records stored on our secure, password-protected server(s). No financial or personal information will ever be left on your system in the form of a cookie.
Registration is required to use certain features of our site. We will collect general contact information, such as name and e-mail address, as well as demographic information, such as age, gender and zip code. Data collected from online user-completed forms is stored in secure, password-protected server locations. Demographic information collected is used to help us, or our partners, to analyze our aggregate user base and better tailor our site, promotions or other features to better serve that user base. Contact information is also used to better understand our user base.
From time to time, Alexana Vineyard will contact our registered users who have opted in to be e-mailed with promotional information that we feel would be applicable to, and desired by that user. At any time a user wishes to opt-out of these e-mails, they may do so by contacting email@example.com. Once opted-out, the user will not receive any further communication from us, aside from any system messages that are necessary to that user in specific transactions, such as e-commerce order summaries.
FURTHER USE OF PERSONAL INFORMATION AND DATA GATHERED BY ALEXANA VINEYARD
Alexana will occasionally utilize partners and vendors to assist it in analysis of the data and information collected by our sites. This information is used in aggregate and anonymous format for the purpose of better tailoring our website, promotions or other company endeavors to better suit our user base. This information is shared with our partners and vendors only on an as-needed basis. Financial information will never be shared with any organization other than those necessary for completing the financial transaction required.
Information and data gathered solely by Alexana will never be sold, traded or shared with third-parties for any other reason than assisting Alexana in its analysis, research and promotional needs.
This site may contain links to other sites. Alexana is not responsible for the privacy practices or the content of such websites.
This site may make chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. We also encourage visitors to be courteous in communicating with others and to be smart about choosing when and to whom to release personal information online. Never disclose any personal information that is of a sensitive or confidential nature on any public area of our site.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All registration information is stored in secure locations on password-protected servers.
WINE CLUB TERMS AND CONDITIONS
By completing the online Alexana Membership Application, you authorize Alexana Winery to automatically bill the credit card you provide for your wine club allocation plus shipping, handling and sales tax (where applicable).
Order totals may vary depending on the wines in the release. Pick up wines are available onsite during the pickup period.
Alexana Wine Membership is continuous and may be canceled in writing with 30 days-notice after receiving three club orders. We cannot cancel memberships during the processing of club orders. The only obligation a member agrees to is accepting the minimum of three club orders.
We notify in advance when order processing occurs, after notification and before processing is when updates on billing, shipping, etc. will be accepted. When order processing begins, no adjustments can be made at that time, they must be made before processing.
Cannot deliver to PO boxes, all shipping orders require a signature of recipient 21 years or older. If undeliverable and returned, re-shipping is at customer’s expense. Alexana reserves the right to delay shipment of wine if temperatures are prohibitive.