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Shipping FAQ
Wine is a perishable item and is sensitive to extreme temperatures - whether hot or cold - that can dramatically affect the wine's quality. Our fulfillment team will reach out to find the most efficient and practical method to deliver your wine safely to you before shipping.
2022 Holiday Deadlines
Shipping States
We CANNOT ship to the following states:
- Arkansas
- Delaware*
- Mississippi
- Rhode Island*
- Utah
*We can only ship orders placed onsite in our tasting room to both Delaware and Rhode Island. If you live in Delaware or Rhode Island, please call us, and we can help you find a hold location in a neighboring state to ship your wine.
If you have any questions regarding the information above, please call us at 503.537.3100
Transit Times
We do have fulfillment warehouses in Ohio and California that allow us to ship efficiently at the lowest possible shipping rates via ground-level services from whichever warehouse is located closest to your order's final destination when weather and inventory availability allows.
The map at the top of this page lists the transit times from the closest fulfillment warehouse and estimates via FedEx or UPS ground services with no guarantee. For example, some of our more limited production wines will need to ship from Oregon, with an estimated 5-day delivery window to the East Coast if shipped ground.
Ground Shipping is complimentary on the purchase of 6 bottles or more. However, depending on weather and availability, your order may need to be upgraded to an expedited service level to ship promptly. In these instances, we are happy to deduct the cost of ground from the expedited service cost on the purchase of 6 bottles or more.
Once shipped, a tracking number will be provided to you via carrier email (UPS/FedEx) and is under the direct control of that shipping carrier at that point. Unfortunately, as much as we wish we could, we cannot guarantee the day or time of day at which the delivery occurs.
Weather Holds & Restrictions
We always strive to protect the quality of your wine while in transit. That is why our shipping team is continually monitoring the weather state by state. If we deem that your area's weather could potentially compromise your wine, we will notify you via email with options for you to choose from.
Sales Tax
For Alexana to be able to ship to you legally, most states require that we charge sales tax on the sale of wine and the shipping costs. Sales tax percentages are determined at the state, county, or local level, and all taxes collected are remitted directly to that state.
Terms of Sale
Alexana can only sell wine to purchasers of legal age at 21 years or older and age verification is required at the time of purchase. An adult who is 21 years or older will need to sign for the order when the driver arrives to deliver the shipment. Our shipping team will reach out via email to confirm that an adult 21 or older can sign for the wine upon arrival.
WARNING: Drinking distilled spirits, beer, coolers, wine and other alcoholic beverages may increase cancer risk, and, during pregnancy, can cause birth defects. For more information go to www.P65Warnings.ca.gov/alcohol.