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Alexana has created this privacy statement to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the website: www.alexanawinery.com.
We collect anonymous information from visits to our site to help us understand our site's usage patterns and provide better customer service. Information collected in this manner is provided automatically by your system and the systems you use to connect to our site. For example, we track what time people enter our site, how long they stay on the site, and what sections they visit on the site. This information is kept in aggregate, anonymous format. We use this information to better tailor our site for our visitors and their usage pattern, gauge performance, and other site measures, again in anonymous and aggregate format.
Cookies are sometimes used further to track usage patterns in an aggregated and anonymous format. Cookies left on your system by our site are sometimes used to allow users the convenience of not having to re-enter usernames and passwords on our site. However, no username or password information is kept on your local machine. Only a unique identifier is saved on your system that will allow you to access the records stored on our secure, password-protected server(s). No financial or personal information will ever be left on your system in the form of a cookie.
Registration is required to use certain features of our site. We will collect general contact information, such as name, e-mail address, and demographic information, such as age, gender, and zip code. Data collected from online user-completed forms is stored in secure, password-protected server locations. Demographic information collected helps us or our partners analyze our aggregate user base and better tailor our site, promotions, or other features to better serve that user base. Contact information is also used to understand our user base better.
From time to time, Alexana will contact our registered users who have opted to be e-mailed with promotional information that we feel would apply to and desired by that user. When a user wishes to opt-out of these e-mails, they may do so by contacting email@example.com. Once opted-out, the user will not receive any further communication from us, aside from any system messages necessary to that user in specific transactions, such as e-commerce order summaries.
Further Use of Personal Information and Data Gathered by Alexana Vineyard
Alexana will occasionally utilize partners and vendors to assist it in analyzing data and information collected by our sites. This information is used in an aggregate and anonymous format to tailor our website, promotions, or other company endeavors to suit our user base better. This information is shared with our partners and vendors only on an as-needed basis. Financial information will never be shared with any organization other than those necessary for completing the financial transaction required.
Information and data gathered solely by Alexana will never be sold, traded, or shared with third parties for any other reason than assisting Alexana in its analysis, research, and promotional needs.
This site may contain links to other sites. Alexana is not responsible for the privacy practices or the content of such websites.
This site may make chat rooms, forums, message boards, or news groups available to its users. Please remember that any information disclosed in these areas becomes public information, and you should exercise caution when deciding to disclose your personal information. We also encourage visitors to be courteous in communicating with others and to be cautious about choosing when and to whom to release personal information online. Never disclose any personal information of a sensitive or confidential nature on our site's public area.
This site has security measures to protect the loss, misuse, and alteration of the information under our control. All registration information is stored in secure locations on password-protected servers.
We fully guarantee the quality of our wines when shipped and handled in the manner that our team explicitly recommends. Should you need to return a wine that you purchased directly from Alexana, please note that all returns require proof of purchase and must be returned within 30 days from the date of purchase at the winery or 30 days from the date of delivery. In addition, the wine must be unused and in the same condition that it was received, and the original packaging must be intact as well. If you suspect the bottle is off, put the cork back in the bottle and leave the wine in as we cannot take back empty bottles.
Please note: Some returns can be charged up to a 25% restocking fee.
How do I return a product? To start the return process, please get in touch with us directly at (503) 537-3100 for specific instructions.
California and Georgia: Per state law, alcohol returns can only be accepted if the product is spoiled or otherwise unfit for consumption or purchased in error.
Wisconsin: Per state law, alcohol returns can only be accepted if the product is spoiled or otherwise unfit for consumption.
Membership Terms and Conditions
By completing the online Alexana Membership Application, you authorize Alexana Winery to automatically bill the credit card you provide for your wine club allocation plus shipping, handling and sales tax (where applicable).
Order totals may vary depending on the wines in the release. Pick up wines are available onsite during the pickup period.
Alexana Wine Membership is continuous and may be canceled in writing with 30 days-notice after receiving three club orders. We cannot cancel memberships during the processing of club orders. The only obligation a member agrees to is accepting the minimum of three club orders.
We notify in advance when order processing occurs, after notification and before processing is when updates on billing, shipping, etc. will be accepted. When order processing begins, no adjustments can be made at that time, they must be made before processing.
Cannot deliver to PO boxes, all shipping orders require a signature of recipient 21 years or older. If undeliverable and returned, re-shipping is at customer’s expense. Alexana reserves the right to delay shipment of wine if temperatures are prohibitive.